Check you’re not missing State Pension payments

During Pensions Awareness week, HM Revenue and Customs (HMRC) is urging tens of thousands of people to check if they are eligible to boost their State Pension.

Some parents who claimed Child benefit before 2000 are missing out on State Pension payments they are entitled to because of gaps in their National Insurance records.

HMRC is urging those affected, who are mainly women at, or approaching, State Pension age, to check for gaps in their National Insurance record and top up their State Pension for free.

Home Responsibilities Protection (HRP) was applied to the National Insurance (NI) records of those who claimed Child Benefit between 1978 and 2000, to protect their State Pension. It reduced the number of qualifying years a person with caring responsibilities needed to receive the full basic State Pension. It was replaced by National Insurance credits in 2010.

However, if someone claimed Child Benefit before May 2000 and did not provide their NI Number on their claim, HRP may not have been applied and their State Pension entitlement could have been affected.

If people are missing HRP from their NI record, it doesn’t automatically mean their State Pension calculation is incorrect, but it does increase the possibility, particularly if they spent a number of years away from work to raise a family.

HMRC and the Department for Work and Pensions (DWP) are working to identify those people affected and encourage them to make a claim for HRP so their records can be amended.

People can check their eligibility and make a claim on GOV.UK and takes about 15 minutes to complete. They can also claim by post using form CF411.

James Murray, Exchequer Secretary to the Treasury, said:

“The State Pension is the foundation of state support for people in retirement. We are urging people to check their National Insurance records to make sure they will receive the pension they deserve.”

HMRC has already written to 257,000 pensioners who could have HRP missing from their NI record and is now contacting those under State Pension age to encourage them to use our eligibility checker. Customers do not need to wait for the letter before they make a claim.

Emma Reynolds, Minister for Pensions, said:

“The Government’s priority is to ensure pensioners have security and dignity in retirement. I strongly encourage anyone who thinks they are missing out to check their eligibility and apply for Home Responsibilities Protection – taking just a few minutes out of your day now could mean a boost to your retirement.”

People can check their National Insurance record online or via the free and secure HMRC app.

Individuals do not need to apply for HRP if the missing year has already been counted as a qualifying year for their State Pension calculation, or are above State Pension age and already receive the full basic State Pension amount. If someone first claimed Child Benefit after May 2000, they will not be affected and do not need to contact HMRC because parents were required to include their NI number on their Child Benefit claim forms.

If a customer makes a successful claim, HMRC will update their NI record and DWP will recalculate their State Pension entitlement. State Pension entitlements will either increase or remain the same, depending on an individual’s circumstances. Some customers over State Pension age may also receive some arrears payments.

Notes to Editors

1. More information on the correction of National Insurance records and State Pension entitlement.
2. The quickest way to claim missing Home Responsibilities Protection is online. However, you can also call the National Insurance Helpline on 0300 200 3500 for support. There is also extra support available for people who need it.
   
3. The HRP scheme ran between 6 April 1978 and 5 April 2010 but it only affects those who claimed Child Benefit between 1978 and 2000 because parents were required to include their NI number on their Child Benefit claim from May 2000. It was replaced with National Insurance credits for parents and carers from 6 April 2010.
   
4. If you reached State Pension age before 6 April 2010, the number of full tax years in which you received HRP were used to reduce the number of qualifying years you needed to get a full basic State Pension (up to a maximum of 20 years). To get a full basic State Pension a woman needed 39 qualifying years and a man needed 44.
5. If you reached State Pension age after 6 April 2010, full tax years of HRP have been converted into National Insurance credits. These are used to build qualifying years for State Pension.
6. Follow HMRC’s Press Office on X @HMRCpressoffice