Scams warning for tax credits customers

Tax credits customers should be vigilant and alert to potential scams, HM Revenue and Customs (HMRC) has warned, as the remaining annual renewal packs will arrive in the post this week.

In the 12 months to 30 April 2021, HMRC responded to more than 1,154,300 referrals of suspicious contact from the public. More than 576,960 of these offered bogus tax rebates.

In the same period, HMRC has worked with telecoms companies and Ofcom to remove more than 3,000 malicious telephone numbers and with internet service providers to take down over 15,700 malicious web pages. HMRC responded to 443,033 reports of phone scams in total, 135% up on the previous year.

Anyone doing their tax credits renewal who has received a tax or benefits scam email or text might be tricked into thinking it was from HMRC and share their personal details with the criminals or even transfer money for a bogus overpayment.

HMRC’s Cyber Security Operations identifies and closes down scams every day. The department has pioneered the use in government of technical controls to stop its helpline numbers being spoofed, so that fraudsters can no longer make it appear that they are calling from those HMRC numbers.

Myrtle Lloyd, HMRC’s Director General for Customer Services, said:

“We’re urging all of our customers to be really careful if they are contacted out of the blue by someone asking for money or bank details.

“There are a lot of scams out there where fraudsters are calling, texting or emailing customers claiming to be from HMRC. If you have any doubts, we suggest you don’t reply directly, and contact us yourself straight away. Search GOV.UK for our ‘scams checklist’ and to find out ‘how to report tax scams’.”

Many scams mimic government messages to appear authentic and reassuring. HMRC is a familiar brand, which criminals abuse to add credibility to their scams.

If customers cannot verify the identity of a caller, HMRC recommends that you do not speak to them. Customers can check GOV.UK for HMRC’s scams checklist to find out how to report tax scams and for information on how to recognise genuine HMRC contact.

Tax credits help working families with targeted financial support, so it is important that people don’t miss out on money they are entitled to. Customers have until 31 July to notify HMRC of any change in circumstances that could affect their claims.

Renewing online is quick and easy. Customers can log into GOV.UK to check on the progress of their renewal, be reassured it is being processed and know when they will hear back from HMRC. Customers can also use the HMRC app on their smartphone to:

• renew their tax credits
• check their tax credits payments schedule, and
• find out how much they have earned for the year

Tax credits customers must report the changes to HMRC. Circumstances that could affect tax credits payments include changes to:

• living arrangements
• childcare
• working hours, or
• income (increase or decrease)

Customers do not need to report any temporary falls in their working hours as a result of coronavirus. They will be treated as if they are working their normal hours until the Coronavirus Job Retention Scheme closes.

Notes to Editors

1. Visit GOV.UK for more information on tax credits
2. The deadline for customers to renew their tax credits is 31 July 2021. If customers haven’t received their renewal pack by 4 June, they will need to contact HMRC
3. Customers can get help and information on renewing tax credits:

• On GOV.UK

• Using our webchat service, by going to GOV.UK and searching ‘tax credits general enquiries’
• By tweeting @HMRCcustomers or posting on our Facebook page with general queries
• By using the HMRC app, available via your phone’s app store
• By visiting our YouTube videos to help with their renewal
• By calling the tax credits helpline: 0345 300 3900

  4. Contact HMRC straight away if you disagree with any of the information in the letter or need to tell us about any changes.

  5. Tax credits is being replaced by Universal Credit. Customers cannot receive tax credits and Universal Credit at the same time.

  6.  HMRC’s advice:

Stop:

• Take a moment to think before parting with your money or information.
• Don’t give out private information or reply to text messages, and don’t download attachments or click on links in texts or emails you weren’t expecting.
• Do not trust caller ID on phones. Numbers can be spoofed.

Challenge:

• It’s ok to reject, refuse or ignore any requests - only criminals will try to rush or panic you.
• Search ‘scams’ on GOV.UK for information on how to recognise genuine HMRC contact and how to avoid and report scams.

Protect:

• Forward suspicious emails claiming to be from HMRC to phishing@hmrc.gov.uk and texts to 60599. Report scam phone calls on GOV.UK.
• Contact your bank immediately if you think you’ve fallen victim to a scam, and report it to Action Fraud (in Scotland, contact the police on 101).

  7. People can also follow the National Cyber Security Centre’s six essential steps to keep themselves and their businesses secure online by visiting CyberAware.gov.uk

  8. Examples of recent HMRC scams are attached

  9. Follow HMRC’s Press Office on Twitter @HMRCpressoffice