Skip to content
HMRC app speeds up student loan applications

Press release -

HMRC app speeds up student loan applications

With many A level students planning their next steps in life, those starting university in September can ‘tap the app’ to get National Insurance and tax information they need to complete their student finance applications, HM Revenue and Customs (HMRC) has said.

Anyone applying for a student loan for the 2024/25 academic year is encouraged to start their application now and to get the essential details they need, including their National Insurance (NI) number, quickly and easily via the HMRC app.

HMRC data shows that in the 12 months to March 2024, more than 112,000 customers called the National Insurance Helpline asking for a lost or forgotten NI number of which nearly 50% were from customers aged between 16 and 20. It also shows May was the busiest month with more than 6,400 young people calling the helpline for their NI number, coinciding with students applying for their student loans.

HMRC has produced a video to encourage students to save time by downloading the free and easy to use HMRC app for instant access to the details they need.



Suzanne Newton, HMRC's Director General for Change Delivery said:

“Getting your NI number is simple with a tap of HMRC’s app and young people should take advantage of it. Download the HMRC app today straight from your phone’s app store to get all the info you need quickly and easily.”

As well as their NI number, students applying for finance will also need:

  • a working email address
  • a bank account in their own name
  • a valid UK passport
  • course details

Students can also apply for finance to help with cost of living expenses. How much they receive is dependent on household income – as well as where they live while they study. Parents or the partner of students will also need to have their NI number to hand. Visit GOV.UK for more information.

Any details missing from an application could cause a delay and may mean a delay in receiving any loan payments in time for the start of the students’ course so it’s important to keep essential details to hand.

Bill Watkin, Chief Executive of the Sixth Form Colleges Association said:

“Downloading details from the HMRC app will speed up the process of applying for a student loan. Preparing for higher education can be a time-consuming process for sixth form students so we are pleased this will help to reduce the administrative burden on young people.”

Searching for NI information is one of the most popular searches on the HMRC app with almost 900,000 views in the last year and more than 430,000 National Insurance card downloads to customers’ digital wallets. It is available and easy to access whenever they need it.

Notes to Editors

1. In England, for more information on student finance and to check that you’re ready to apply go to: https://studentfinance.campaign.gov.uk/student-toolkit/

2. More information about the HMRC app.

3. People can download the app at the [App Store] or [Google Play]. Online reviews indicate plenty of satisfaction with the app’s performance, as it currently holds a score of [4.8] stars on the App Store, and [4.7] on Google Play.

4. App users will need to create a Government Gateway account or sign in if they already have one to access their personal information.

5. The app can be used to access income and employment history, salary information, National Insurance number, tax code, and more whenever it’s needed. You can quickly download and print much of this information through the app within seconds, eliminating the need to call HMRC to ask for it or to be sent in the post.

6. Once a customer has signed into the app for the first time, they can use facial recognition, their fingerprint or a 6-digit pin to get fast and secure access.

7. Customers who don’t have a Government Gateway user ID and password will need two forms of evidence to prove their identity. This can include their UK passport and UK driving licence.

8. We’re urging customers never to share their Government Gateway user ID and password. Someone using these details could steal from them or make a fraudulent claim in their name.

9. Follow HMRC’s Press Office on X @HMRCpressoffice

Related links

Topics

Categories


Issued by HM Revenue & Customs Press Office

HM Revenue & Customs (HMRC) is the UK’s tax authority.

HMRC is responsible for making sure that the money is available to fund the UK’s public services and for helping families and individuals with targeted financial support.

Contacts

HMRC Press Office

HMRC Press Office

Press contact 03000 585 018
HMRC Press Office Out Of Hours Contact

HMRC Press Office Out Of Hours Contact

Press contact 03000 538 775

HMRC Press Officer - PR Desk - Personal, Borders & Trade (NB)

PR Desk - Personal, Borders & Trade 03000 519 123

Related content

HMRC’s app available in Welsh

HMRC’s app available in Welsh

Updates have been delivered to the HM Revenue and Customs (HMRC) app, giving access to most services on the platform in Welsh for the first time.

Christmas workers can save time with HMRC app

Christmas workers can save time with HMRC app

As tens of thousands of people start seasonal jobs over the next few weeks, they can use the HM Revenue and Customs (HMRC) app to save them time to find details they need to pass on to their employer.
In the 12 months up to October 2022, HMRC received almost 3 million calls from people asking for information that is now readily available on the app, with more than 340,000 using it to access emp

£50 million in Self Assessment payments made via the HMRC app

£50 million in Self Assessment payments made via the HMRC app

More than 50,000 customers have used the app to make £50 million in Self Assessment payments since February 2022, HM Revenue and Customs (HMRC) has revealed.
Customers have been able to pay their Self Assessment tax bill via the free and secure HMRC app since February 2022.
Thousands of people are now choosing to use the app to make Self Assessment payments because it is a quick and easy wa

HMRC make it an ‘appy New Year for jobseekers

HMRC make it an ‘appy New Year for jobseekers

With the New Year a popular time to change job, those seeking a career change can join the 1.2 million people a month already saving precious time with an essential app download for 2024.

Apple and the Apple Logo are trademarks of Apple Inc. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC

Do one thing – get on the HMRC app

This Talk Money Week (4 – 8 November), taxpayers are being urged to “Do One Thing” and get on the HMRC app to save time and simplify managing their money and tax. More than 1.7m people are already using the HMRC app every month, which enables users to access services such as making a Child Benefit claim, finding your National Insurance number and a tax calculator to estimate your take-home pay.

HM Revenue & Customs (HMRC) is the UK’s tax authority

HMRC is responsible for making sure that the money is available to fund the UK’s public services and for helping families and individuals with targeted financial support.

HM Revenue & Customs (HMRC)

100 Parliament St
SW1A 2BQ London